Terms and Conditions
1. Introduction Welcome to the General Terms and Conditions of Qoyawarkuna Travel. This document establishes the rights and obligations of our Agency and the Client regarding the contracting, payment, and execution of any of our tourism services (tours, packages, and transfers) in Peru. By confirming a booking with Qoyawarkuna Travel, the Client declares having read, […]
Privacy Policy
1. Introduction and Purpose This Privacy Policy establishes how Qoyawarkuna Travel (hereinafter, “The Agency”) collects, uses, stores, and protects the personal information provided by users and clients through our website, reservation forms, or any other digital or physical means. The Agency is committed to complying with Law No. 29733 – Peruvian Personal Data Protection Law. […]
ESNNA Code
1. Introduction and Legal Framework Qoyawarkuna Travel firmly adheres to and commits to the Code of Conduct Against the Sexual Exploitation of Children and Adolescents (ESNNA) in the field of tourism, in accordance with the guidelines of the Ministry of Foreign Trade and Tourism (MINCETUR) and the General Tourism Law (Law No. 29408). Our Agency […]
Cookie Policy
1. Introduction and Definition This Cookie Policy explains how Qoyawarkuna Travel (hereinafter, “The Agency”) uses cookies and similar technologies on its website to enhance the user’s browsing experience. A cookie is a small text file stored in the user’s browser (computer, tablet, smartphone, etc.) when visiting a website. These technologies allow the website to remember […]
Digital Complaints Book
1. Introduction and Commitment At Qoyawarkuna Travel, we value the trust of our clients. Our commitment is not limited to offering quality tours but also includes guaranteeing transparent and effective customer service. Therefore, we provide our virtual Complaints Book, in accordance with the provisions of the Consumer Protection and Defense Code of the Republic of […]
About Us
Welcome to Qoyawarkuna Travel, the gateway to the most authentic and profound experience in Peru. Our name, “Qoyawarkuna” (an adaptation of the Quechua word that evokes a sacred place or meeting point), reflects our mission: to be the bridge connecting travelers with the ancient Andean culture and the untamed beauty of our country. Founded in […]
Frequently Asked Questions (FAQ)
1. Introduction: Essential Information for Your Trip to Peru At Qoyawarkuna Travel, we want your planning process to be as pleasant as your trip. We have compiled the most frequent questions regarding bookings, logistics, health, and destinations in Peru to offer you clear and concise information. If your query is not listed here, please do […]
Changes and Refunds
1. Introduction and Principle of Flexibility At Qoyawarkuna Travel, we understand that travel plans can change. This policy details the procedures and conditions under which the Client may request modifications to their booking (Changes) or request payment returns (Refunds). Our goal is to apply the maximum possible flexibility while always respecting the contractual conditions of […]
Help
Welcome to Qoyawarkuna Travel’s essential Help Guide. We understand that planning a trip to Peru, especially to the heights of the Andes, often raises questions. Our local experts designed this guide to provide you with practical and essential advice, ensuring your experience is safe, pleasant, and smooth. Information and acclimatization are key to enjoying Peru. […]
Payments
1. Introduction: Security and Transparency in Your Payments At Qoyawarkuna Travel, we prioritize the security of your transactions. We provide a variety of secure, swift, and transparent payment methods so you can confirm your reservation with complete confidence. All our processes comply with international financial security standards. 2. Accepted Payment Methods You can make your […]